Store Policy

At Dragonfly Designs, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to information collected through our website hosted on Wix and through any related services we provide.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following personal information:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely by third-party providers — we do not store full payment details)
Order and purchase history
Website usage data (such as pages viewed, interactions, and device/browser information)

We only collect information that is necessary to operate our business and provide our services.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill orders
To communicate with you regarding your order, account, or customer service inquiries
To send promotional emails or text messages only if you have provided consent
To improve our website, products, and services
To comply with legal and regulatory requirements

Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information below or by unsubscribing from marketing communications.

Email & Text Marketing

If you opt in, we may send you promotional emails or text messages about sales, new products, or business updates.

You may unsubscribe from emails at any time using the unsubscribe link included in each email.
You may opt out of text messages at any time by replying STOP.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties who assist us in operating our business, including:

Payment processors
Shipping and fulfillment providers
Email and text marketing platforms
Website hosting and analytics providers (including Wix)

These service providers only receive the information necessary to perform their services and are required to protect your information.

Wix Platform & Hosting

Our website is hosted on Wix.com Ltd. Wix provides us with the online platform that allows us to sell our products and services.

Your data may be stored through Wix’s data storage, databases, and general Wix applications. Wix stores data on secure servers behind a firewall.
For more information, you can review Wix’s Privacy Policy directly on their website.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Analyze website traffic and performance
Remember your preferences

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Security

We take reasonable and appropriate measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is completely secure.

Your Rights (Canada)

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request the deletion of your personal information, subject to legal obligations
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Dragonfly Designs
Email: dragflydes@gmail.com
Location: Trail, BC, Canada